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FAQ

BEFORE YOUR DEPARTURE    GETTING THERE
ABOUT THE VILLA  SHOPPING, EATING OUT AND ATTRACTIONS
GENERAL QUESTIONS

BEFORE YOUR DEPARTURE

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    How do I book the villa?

Check our availability and then either email us at flh@uwm.co.uk or ring us on 0113-2310202 (daytime) or 0113-2269171 (evening).  You will be asked to complete a booking form and pay a deposit of £75.00 per week.  The balance is due 10 weeks prior to your departure.

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    What dates are available?

        Check our availability page.

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    What is the minimum length of stay?

7 nights.

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    Do you offer last minute discounts?

Yes we do.  From time we have late availability and cancellations.  You can find full details of these by going to our Special Offers page.  All Special Offers must be paid in full.

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    Do I need a Fly Drive or Flight Only?

You can book either.  You will probably find that there is very little difference in price between booking your car separately and purchasing a Fly Drive.  In our experience, we think you will find it more convenient if you ensure that you pick up and drop off your car at the airport.

If you need suggestions for flights and car hire, we can help with companies we have used in the past.

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    Why do I need to pay a Security Bond?

As with all villas, occasionally damage does occur and we need to hold a small deposit against the cost of these repairs.

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    Is a car essential?

Although, you can utilise the service of taxis, we would strongly recommend that you have your own vehicle to fully appreciate everything the area has to offer.

 

GETTING THERE

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    How far is the villa from the airport?

The villa is approximately 30 miles (30-40 minutes drive) from Orlando International Airport and 50 miles (50-60 minutes drive) from Orlando Sanford Airport.

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    How do I get to the villa from the airport?

Before your departure, we provide you with full driving directions from both airports. Both routes utilise a relatively quiet Toll Road for the majority of the journey.

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    What time can we get in the villa?

Check-in time is 4pm to enable the villa to be fully prepared for you.

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    What time do we leave the villa?

Check-out time is 10am.

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    How do I get into the villa?

The door is operated by a combination lock.  Prior to your departure, we will give you the latest combination.  We find this feature particularly useful where more than one family is using the villa.  It also means you don't have to worry about losing your key!

ABOUT THE VILLA

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    What is provided in the villa?

We provide everything you will need including cutlery, crockery, kitchen utensils, hand and bath towels, hairdryers, safes, CD player, DVD player (with DVDs), XBox (with games), air hockey, pool furniture and pool inflatables.

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    How deep is the pool?

The pool depth ranges from approximately 3 feet to 6 feet deep.

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    What if something goes wrong in the villa?

Our management company are on hand 24 hours a day to handle any emergencies that may occur.  You will find their number displayed in the villa.

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    Do I need the pool heating?

This is all down to personal taste.  From October to May, most guests choose to have the pool heated.  During the summer months, some still have the heating but others prefer a nice cool pool on a hot day!

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    Can I make telephone calls from the villa?

Yes.  All local, long distance and international landline calls made from the villa are free.

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    Can I use the Internet in the villa?

Yes.  The villa has wireless internet so you can surf the Internet from anywhere inside (or outside) the villa.  If you want to use this facility, we will provide you with full instructions before you depart.

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    Is there somewhere to put my valuables?

Yes.  There  are two safes in the villa.

 

SHOPPING, EATING OUT AND ATTRACTIONS

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    How close is Walt Disney World?

Walt Disney World is about 5 miles (10 minutes drive) from the villa.  We will provide details of a shortcut to Disney that avoids the major highways.  Where we are situated you will not need to drive on either the US27 or US192 to get to Disney.  If you have been to Orlando before you will now how much heavy peak time traffic this can avoid, especially the morning crawl to Disney on the 192.

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    Are there shops and restaurants in the area?

Within a 5 to 10 minute drive there are numerous shops, supermarkets, restaurants and fast food outlets.

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    I've heard that there is great shopping in the USA.  Is this true?

It certainly is.  In the Orlando area there are a number of factory outlets and shopping malls.  Directions to all these places are contained in a folder in the villa.

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    Where can I buy tickets for theme parks?

We have arranged for a local reputable ticket agency to provide you with all theme park and dinner show tickets.

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    Where do I buy groceries?

There are three supermarkets plus a brand new Wal-Mart locally, and numerous 7-Eleven type convenience stores.

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    What are the Disney Parks?

Walt Disney World has four theme parks; Magic Kingdom, EPCOT Center, Disney-MGM Studios and Animal Kingdom.

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    What are the different Water Parks?

Walt Disney World has two water parks; Blizzard Beach and Typhoon Lagoon.

Aquatica is the newest water park in the area and is on International Drive opposite Sea World.

Wet 'n' Wild is situated at the top of International Drive.
 

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    What other theme parks are there apart from Disney World?

The other theme parks in the area are Discovery Cove (where you can swim with dolphins), Sea World and Universal Orlando which comprises two theme parks; Universal Studios and Islands of Adventure. Down in Tampa is Busch Gardens.

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    What can I do apart from the theme parks?

In addition to the theme parks, there are numerous other ways of passing your time.

Some (but not all) are:

Downtown Disney (Disney-themed restaurant and shopping area)
Pleasure Island (Disney-operated collection of night clubs, bars and restaurants)
City Walk (Universal-operated collection of night clubs, bars and restaurants)
Golf (The Orlando area has numerous golf courses at varying prices)
Crazy Golf
Airboat rides
Hot air balloon rides
Go-Karting
Gatorland (small theme park based around alligators and Floridian wildlife)
Holy Land Experience (small theme park based on bible scriptures)
Themed Dinner Shows (various themes)
Visit the coast. (The east coast is approximately 60 miles away and the west coast 70 miles)

 

GENERAL QUESTIONS

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    What will the weather be like?

The table below shows the average weather conditions during the year.
 

     
   January

68.60

48.90

 

0

0

 

1.50

   February

72.00

50.10

 

0

1

 

1.10

   March

78.10

58.30

 

0

0

 

2.10

   April

82.40

62.70

 

4

0

 

0.80

   May

90.50

69.80

 

23

0

 

4.20

   June

88.20

71.60

 

12

0

 

8.20

   July

91.30

73.40

 

24

0

 

5.10

   August

90.60

75.40

 

21

0

 

9.50

   September

90.70

73.40

 

21

0

 

3.60

   October

85.00

69.60

 

4

0

 

4.40

   November

76.30

54.90

 

0

0

 

1.70

   December

70.80

51.10

 

0

1

 

0.80

 

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    How will I find my way around?

In the villa there is a folder with helpful information about the villa and surrounding area.  It contains driving directions to all the main attractions, restaurants and shopping.

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    What if I need medical attention?

Close to the villa, there is a walk-in doctors' surgery operated by Centra-Care.  Close by, in Celebration, is a new fully equipped hospital.

 
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European House, 93 Wellington Road, Leeds, LS12 1DZ, U.K.
Tel:+44-(0)113-2310202     Fax:+44-(0)113-2311330      E-mail:flh@uwm.co.uk

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